Production Spoilage Policy
Spoilage is a common occurrence in custom screen-printed and direct to garment printed apparel.
Both techniques are an art form and we do our very best to deliver the exact ordered quantities for each-and-every size on your purchase order. However, printing mistakes happen; shirts arrive with holes or stains from the supplier, or even sewn incorrectly. For that reason, we have an under/over-run allowance. This is simply an acceptable margin of error that exists in any supply chain.
Common industry tolerance for spoilage is 3%. We believe in raising the bar by offering a more aggressive spoilage target, 1.5%. Please keep this in mind when you place your orders and include extras for critical orders.
*Spoilage claims must be made within 15 days of the ship date*
A misprint or supplier issue causing a garment to not meet an acceptable quality level.
1.5% of total garments for an order OR (1) piece on any order; whichever is greater.
(1) shirt out of (100) pieces is within tolerance (1%) < (1.5%); 2 shirts is not (2%) > (1.5%) OR (1) shirt in (50) pieces is within tolerance noting that the minimum allowable spoilage is (1) piece.
Invoiced Quantity Policy
IMPORTANT: Your final invoice will reflect the total quantity shipped. This total quantity will be within the Under/Over Run Allowance for your order. This means that if you order 100 imprints, your PO will show 100 pieces, but your final Invoice after production could show an invoiced quantity between 99 and 101 pieces.
This is the Under/Over Run Allowance for that order. The price per piece will not change from the PO to the Invoice. The invoice will be simply charging the NET impressions. If a job is within tolerance and Damin Printing is asked to re-setup the job at a later time to issue a reprint for spoiled pieces, it is treated as a new job and pricing will follow the quantities needed.